How can we help?

Your account

• To update your name, photo or other profile details, sign in to Yanali and open your profile.
• To ask for a copy of your information, or to correct it, email us from your account’s email address.
• If you can’t sign in, write to us from the email address you used to join, and we’ll help.

Bookings and payments

• When you’re signed in, find your bookings under Bookings. Open one to see its details or cancel it.
• Refunds go back to your original payment method. Your bank may take several business days to show them.
• For bookings you pay in person, payment and any refund are handled by the practitioner or studio.
• For classes booked on a studio’s own website, please contact that studio.

Practitioner and studio support

• For help with your profile, offerings, approval, membership, bookings or payouts, email us from the address on your practitioner or studio account.
• Thinking of joining? See For Practitioners & Studios, or write to hello@yanaliwellness.com.

Report a concern

If a listing, profile or experience seems wrong or made you feel unsafe, email us with the practitioner or offering name and what happened. If anyone is in immediate danger, contact local emergency services first.